Shipping Policy

Last updated: September 5, 2026

Welcome to Ted Urban Wear! We’re committed to making sure your order gets to you safely, securely, and as quickly as possible.

📦 Order Processing

• Orders are typically processed within 1–3 business days after payment is successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

🚚 Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier.

• South Africa: Approximately 5–10 business days

• International orders: Approximately 7–10 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances outside our control.

🌍 International Shipping

We welcome customers from around the world. International customers may be responsible for customs duties, import taxes, or other fees charged by their destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

🔎 Order Tracking

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become active after your order has been shipped.

📍 Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

📦 Lost, Damaged, or Delayed Orders

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can assist you.

Ted Urban Wear is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, or circumstances beyond our reasonable control.

🛍️ Questions About Your Order?

If you have any questions about your shipment, please contact our customer support team through the Contact Us page on our website.

Thank you for shopping with Ted Urban Wear — your destination for modern streetwear and casual fashion. ❤️